Support

Advanced Medical

Need help with FormOne? The fastest way to get support depends on your role.

Attendants / PSWs

For help with the mobile app, timesheet entry, login, or multi-factor authentication, contact your agency administrator first — they manage your account and assignments.

Agency Administrators

For account, configuration, or platform issues, contact FormOne support at support@form1solutions.ca during business hours.

Clients

If you received a timesheet signing link and need assistance reviewing or approving it, contact the agency that sent it, or email support@form1solutions.ca.

Privacy Requests

For privacy questions, data access, correction, or deletion requests, see our Privacy Statement and Account Deletion pages.