Account & Data Deletion

Advanced Medical

You may request deletion of your FormOne account and the personal information associated with it. This page explains how to make the request and what happens to your data.

How to Request Deletion

Send a written request from the email address associated with your account to privacy@form1solutions.ca, or contact your agency administrator. Include your full name and the email address on the account. We may ask for information to verify your identity before processing the request. We will respond within 30 days.

What Gets Deleted

On a verified request, we delete your account credentials and profile information (name, contact details, login and multi-factor authentication settings, and trusted-device tokens), and uploaded personal documents that are not part of a record we are legally required to retain.

What We Must Retain

Some information cannot be deleted on request because we are legally required to keep it. Timesheet records, care records, and audit logs are retained for the periods required by PHIPA (generally 10 years) and WSIB record-keeping obligations; attendant employment records are retained for 7 years after the employment relationship ends under the Ontario Employment Standards Act. After the applicable retention period, this information is securely deleted or anonymized. See our Privacy Statement for full retention details.